At Equip and Gear, we are committed to providing efficient and reliable shipping services across the USA. Please review our shipping policies below:
Free Shipping
We offer free shipping on all orders within the USA.
Handling and Processing Time
Order Cut-off Time: 11:00 PM (GMT-05:00) Eastern Standard Time (New York)
Handling Time: 1-3 Business Days (Fulfilled Monday through Friday)
Shipping Methods & Delivery Times
Our suppliers are partnered with trusted carriers to ensure timely delivery:
Domestic Shipping:
Transit Time: 4-5 Business Days (Shipped Monday through Friday)
Total Delivery Time:
Estimated delivery time based on customer locations
All destinations: Shipping typically takes 5-8 business days. Please note that this estimate may vary based on processing times and your location and may delay due to other factors such as weather conditions.
International Shipping: At this time, we only ship within the USA. International orders are not accepted.
Address Changes
We can update your shipping address as long as your order has not shipped. If you need to update your address, please contact us as soon as possible at support@equipandgear.com.
Once an order has shipped, we are unable to modify the shipping address. If a package is sent to an incorrect address, please contact us for further assistance.
Invalid Addresses
We are not responsible for orders returned due to invalid or incorrect addresses entered at checkout. In such cases, we will not issue a refund. However, if minor errors are detected, we reserve the right to make necessary corrections to ensure successful delivery.
If your address is flagged as invalid, we will attempt to contact you via email for clarification. If we don’t hear back and the address is still shippable, we will proceed with shipping. If critical details are missing, we may cancel and refund your order.
Tracking Your Order
Once your order has shipped, a tracking number will be sent to your email so you can monitor its progress. If you encounter any tracking delays, please contact us at support@equipandgear.com for assistance.
Return to Sender
If an order is returned to us due to an incorrect address or other delivery issues, we will contact you to confirm how you would like to proceed. You may choose to:
Reship the item (subject to additional shipping fees), or
Refund the cost of the item (excluding original shipping fees).
Please note that we cannot refund the original shipping charges, and any refunds will only be processed once the returned item is received and inspected. If we do not hear back within a specified time, we will proceed with a refund for the item cost only.
At Equip and Gear, we aim to provide reliable and hassle-free shipping for all of our customers. Thank you for shopping with us!