We want you to be completely satisfied with your purchase from EQUIP AND GEAR. If for any reason you’re not, we offer a 30-day return policy from the date your order was delivered.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • It must be unused, undamaged, and in the same condition as when you received it.
  • It must be returned in its original packaging, with all original tags and labels still attached.

Please note that we do not accept returns on custom made items. These include any products that have been made to order, personalized, or specially manufactured based on individual specifications. Since these items are crafted just for you, we’re unable to restock or resell them.

How to Start a Return

To begin the return process, please contact us at support@equipandgear.com. We’ll provide the necessary steps and return instructions.

Return Shipping Costs

  • Customer Responsibility: If you’re returning an item for any reason other than a mistake on our part, return shipping costs are your responsibility.
  • Our Responsibility: If the return is due to a defective item or an error on our end (such as sending the wrong product), we will cover the return shipping costs.

Exchanges

We do not offer direct exchanges for different products. However, if your item arrived damaged or defective, we’ll be happy to exchange it for the same item.

If you’re simply looking for a different product or size and your item is eligible for return, we recommend returning the original item and placing a new order for the one you’d prefer.

Refunds

Once we receive your return and confirm that it meets all eligibility requirements, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

Rejected Returns

If your return does not meet our eligibility criteria (for example, the item has been used or is returned without original packaging), we will send it back to you and no refund will be issued.

Lost or Stolen Packages

We are not responsible for packages marked as delivered to the address provided at checkout. If you believe your package was lost or stolen, please contact us we’re happy to assist you in filing a claim with the shipping carrier.

Need Help?

We’re here to assist with any questions or concerns:

  • Email: support@equipandgear.com
  • Phone: +1 (386) 205-7406
  • Address: 320 Iowa Ave, Colorado Springs, CO 80909, USA
  • Business Hours: Monday to Friday, 10:00 to 18:00 (Eastern Time)