At Equip and Gear, we are committed to providing you with top-quality outdoor equipment and a seamless shopping experience. If you’re not satisfied with your purchase, we’re here to help.

Return Eligibility

You may return items within 30 days of receipt under the following conditions:

  • The item must be unused and in the same condition as received.

  • The item must be in its original packaging.

Please note that digital products, gift cards, and final sale items are not eligible for return or exchange.

How to Initiate a Return

To start a return, please contact our customer support team via email at support@equipandgear.com. Include your order number and details of the item you wish to return. We will provide you with instructions on how to send your product back to us.

You are responsible for shipping costs on returned items unless the return is due to a defect or error on our part.

Refund Process

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed to your original payment method. Please allow 10 business days for the refund to appear in your account after approval.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@equipandgear.com for assistance.

Non-Returnable Items

Certain products are not eligible for returns, including:

  • Digital products (if applicable)

  • Gift cards

  • Final sale or clearance items

Return Shipping Costs

Unless the item is defective or incorrect, customers are responsible for return shipping costs. If the return is due to our error (e.g., defective or incorrect product), we will cover the return shipping costs.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will work with you to file claims with the shipping carrier. Please contact us at support@equipandgear.com if you experience any delivery issues.

Late or Missing Refunds

If you haven’t received a refund yet, first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@equipandgear.com.